Do you have local Pick Up or Delivery options available?
Of course! If you see something on my Etsy shop and would like a shipping fee waived for local delivery/pickup ONLY, please use our ETSY Coupon Code FREELOCALSHIP and voila - shipping fees will be waived. Please also send a note advising you'd like it personally delivered, or you will be coming to pick up your new purchase.
What is your Return Policy?
For hygienic reasons, we cannot accept returns on earrings, or any toe jewelry. (anklets are ok, foot sandals with attached toe pieces are not)
Stock (non-custom) pieces: full money-back return if the request is made within 30 days of purchase. We will even pay for the shipping.
Custom pieces: Unfortunately these cannot be returned since they were designed specifically for you, and these could be difficult to re-sell
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries. If you purchase over $150 from my Etsy Shop, and reside outside of Canada or the U.S.A, we also offer Free Shipping (standard shipping only). Etsy Coupon code FREESHIPOVER150
*** If you need Expediting or Tracking, charges are extra. Please contact me and I will be more than happy to send you a shipping quote ***
Do you have customer service?
Of course! This is paramount to the growth of my company. Send an email, and I will be more than happy to help you out.
What is your Policy for Custom Orders?
A 25% Deposit is required upon ordering, with the balance due before shipping. Shipping costs will also be due at this time.
Please note, if the order is over $150, it is free shipping (if overseas or outside of Canada & USA, it will ship standard, no tracking) If tracking is required, it will be extra - I will be more than happy to send a shipping quote.
*** RETURN REQUESTS ARE NOT ACCEPTED DUE TO THE CUSTOM NATURE OF THESE ORDERS - PLEASE REFER TO THE RETURN POLICY SECTION ABOVE***